Houndit Enterprise: Singapore Post Case Study


singapore post skillweb case study

Postea teams up with Skillweb to deliver next-generation tracking system for Singapore Post Postea, the technology solutions provider for the postal, mailing and logistics industry, has teamed up with Skillweb to develop a next-generation item tracking solution. Under the agreement, the PostMarque™ will utilise Skillweb’s proven solution Houndit™ hosted within a cloud computing environment to replace business critical item tracking systems within Singapore Post before being offered to other postal operations.

Skillweb and Postea have worked closely together to successfully complete the first phase deployment of PostMarque into Singapore Post, replacing the first of three existing track and trace systems previously used by the postal organisation to track registered articles and international parcel shipments. The remaining phases of the rollout will see PostMarque completely replace all legacy systems.

The system is designed to increase productivity, support customs compliance and improve efficiency through greater visibility and control of the post and parcel operation, whilst enhancing customer engagement with the aim of boosting service levels.

The PostMarque solution is hosted in a cloud computing environment and utilises advanced CN50 handheld mobile devices from Intermec. It will provide a range of added functionality to support the delivery, collection and returns process including automated SMS text and email, GPS tracking, image capture and job allocation. In addition, PostMarque will enable post offices to offer web-based customers self-service transactions, physical digital transfers and also implement transactional fees where applicable.

“PostMarque supports our vision to be the premier provider of mail, logistics, e-commerce and retail solutions in the region,” said Mr. Ng Hin Lee, Singapore Post’s Chief Executive Officer for Postal and Corporate Services. “This innovative system will enable us to gain efficiencies throughout the distribution process, offer a wider range of products and services, and enhance the customer’s overall experience with Singapore Post.”

Michael J. Murphy Chief Executive Officer at Postea said: “We selected Skillweb as a platform for the PostMarque solution because of their proven track record in delivering leading edge tracking solutions within the post and parcel sector and the breadth of functionality found within the Houndit product. As a leading innovator in postal technology we are committed to building our solutions using best-of-breed systems with industry-leading partners to enable mail and parcel operators to better compete in the deregulated postal market.”

Paul Ridden, Managing Director of Skillweb commented: “Our partnership with Postea will enable us to take the extensive range features found within the Houndit product into a global market place. Furthermore, it allows us to extend our development of innovative and valuable business tools focused on post and parcel operations, which will help customers such as Singapore Post to achieve increased profitability, productivity, efficiency and customer service. The introduction of PostMarque will further enhance Singapore Post’s reputation as a leading world-class postal operator in the region.”