Parcelforce Worldwide has introduced a new delivery notification solution that has been developed to improve levels of convenience for both business customers and consumers. This latest technology investment follows the £75m funding boost for its hubs and depots that was revealed back in 2012.
For the first time, the Parcelforce’s business customers will be able to send a notification at key points of the delivery process including the day of dispatch, the day of delivery and 90 and 30 minutes prior to the expected delivery time. Instead of using route-planning software, the notification is triggered by the individual delivery driver to ensure the preojected time window is as accurate as possible. Recipients will also be able to use the service to rearrange the delivery of their parcel on a different day, to an alternative address or to a nearby Post Office.
Gary Simpson, Managing Director of Parcelforce Worldwide commented: “We are pleased to be launching our new SMS and email interactive service to increase customer control over the delivery of a parcel. Parcelforce Worldwide is committed to developing services to ensure we meet the changing demands of businesses, online retailers and their customers.”
Skillweb’s SmartTask POD provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient.
Downloaded onto an incumbent worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – the mobile software can run alongside Skillweb’s Houndit technology or a carrier’s current system.
When consumers choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication to the recipient via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.