CollectPlus has announced plans to expand its network by a third from 5,500 to 7,500 stores over the next year, with a longer term plan to eventually reach 12,000. This latest expansion of the network will be made possible through PayPoint’s extensive store network as well locations, such as CollectPlus@Westfield. The Westfield location includes a dedicated customer lounge which allows shoppers to try on online purchases before they take them home and then accessorise or complement those purchases with other merchandise from the west London shopping centre’s portfolio of retail brands.
The latest research from CollectPlus outlines that stores offering its service can expect an annual revenue increase, on average, of more than £2,700. CollectPlus handled its 10 millionth parcel in November 2012, hitting 15 million and 20 million milestones in June 2013 and November 2013 respectively, with the company now handling in excess of 250,000 parcels every week.
Neil Ashworth, CEO of CollectPlus, says: “Our philosophy has always been to make life easier for our customers. Whether a customer is returning, sending or collecting one or several parcels, we want them to have the best possible experience from start to finish. As such, we are committed to expanding the CollectPlus network to ensure our unique offering is available wherever our customers are, and in stores that have the capacity and ability to deliver a great service even during busy times.”
A strong performance during the Christmas peak and the recent growth of its Click and Collect service has reinforced the need to provide people with a convenient delivery and collection channel that fits into their day. In fact, CollectPlus has seen 58 per cent of online click and collect purchases being collected by customers outside of traditional opening hours.
|Parcel companies are investing heavily in infrastructure and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.|
Skillweb is a privately owned, UK-based business that provides technology solutions designed to help organisations manage their mobile workforces and track the movement of their goods. The company has operated since 1999 managing deployments across the UK and Europe and is responsible for up to 100 million transactions each month and growing.
Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.
Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.
When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.