UPS to expand My Choice and Access Point


UPS is set to expand its delivery management service My Choice and its parcel collection network Access Point in North America and Europe. The delivery company is looking to take advantage of the global boom in online shopping, which has included a range of recent developments such as the acquisition of cross-border shipping firm i-parcel.

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UPS has outlined plans to expand the availability of My Choice to 15 more countries in North America and Europe, which was launched in the US in 2011 and now has more than 10 million consumers using it to schedule parcel deliveries or redirect items to alternative addresses. As a result, the service will soon be available in Austria, Belgium, Canada, Denmark, France, Germany, Italy, Mexico, the Netherlands, Poland, Puerto Rico, Spain, Sweden, Switzerland and the UK.

 

At the same time, the company will expand its parcel shop network, Access Point, from Europe to America with the opening of locations in New York City and Chicago, prior to a rollout to other metropolitan markets across the US during 2015. Access Point has grown out of the European firm Kiala, acquired by UPS in 2012, and now comprises more than 12,000 outlets covering markets including the UK, Germany, France, Spain and the Netherlands, with UPS targeting 20,000 locations globally by the end of 2015.

 Alan Gershenhorn, UPS executive vice president and chief commercial officer commented: “UPS My Choice and the UPS Access Point network are a powerful duo that give e-tailers new solutions for personalising their customerss package delivery experience.” 

 Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.

Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.

 

Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.

 

When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.