Tiong Nam Logistics Holdings has announced plans to expand its delivery service for e-commerce businesses. The Malaysia-based logistics company has identified Internet retailing as a growth area moving forward, so will be investing in its infrastructure to meet demand.
In a wide-ranging interview published in Malaysia’s The Star this month, Group Executive Director Victor Ong said that Tiong Nam plans to build a new five-storey, one-million-square-foot warehouse “in either Shah Alam or Johor Baru within the next three to five years”.
The Tiong Nam group, which is 47 per cent owned by the Ong family, started trading in 1975 as a small scale cargo business handling consolidated cargo and micro distribution within Peninsular Malaysia. It is now the largest trucking company in Malaysia and is also active in Singapore, Thailand, Cambodia, Vietnam and China. In addition to its warehousing and consolidated cargo businesses, Tiong Nam also offers door-to-door express delivery services for packages of between one and 20 kilograms.
Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.
Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.
Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.
When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.