Parcelforce Worldwide has revealed a new delivery service that gives power to the end customer, enabling them to rearrange their package delivery time or have it dropped off at an alternative delivery address or local Post Office.
Under the new service, retailers sending parcels will be given the option of sending a notification by text or email on the day the package is dispatched, as well as when it is out for delivery. They will also be able to send such a notification and a pre-delivery message between 30 and 90 minutes before it is due to be dropped off at the customer’s address.
According to the company, the new scheme is unique as it’s triggered by the delivery driver, rather than by technology and therefore reflects the journey to the customer’s home more accurately.
Downloaded onto an incumbent worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – the mobile software can run alongside Skillweb’s Houndit technology or a carrier’s current system.
When consumers choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication to the recipient via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.
In reference to the new service, Gary Simpson, managing director, Parcelforce Worldwide, said: “We are pleased to be launching our new SMS and email interactive service to increase customer control over the delivery of a parcel.”
He added: “We are investing to grow our business, enabling us to handle more parcels while ensuring we continue to provide a very high level of service to all Parcelforce Worldwide customers.”
Posted Amy Quayle