The company – which is the UK’s second largest delivery company – was given the award after being applauded by the supermarket group for maintaining its service levels for 99 per cent of the time and reducing the number of customer queries.
Hermes was able to do this despite experiencing a 30 per cent growth in volumes. The company has taken care of deliveries for ASDA’s ever expanding online customer base for the last two years.
Carole Woodhead, chief executive officer of Hermes, said: “We pride ourselves on our ability to provide exceptional levels of service during the whole year, even when weather conditions can make operations more difficult – something we have experienced over the past two peak periods.
“We are very proud winners of the Home Delivery Provider award and we look forward to continuing our excellent partnership with the ASDA team.”
During 2012, the company introduced a number of initiatives aimed at improving service levels, including the use of additional hand-held terminals which helped them during high volumes.
Downloaded onto an incumbent worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – the mobile software can run alongside Skillweb’s Houndit technology or a carrier’s current system.
When consumers choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication to the recipient via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.
Posted by Amy Quayle