Hermes has launched an international delivery solution, which will provide retailers with access to consumers in 20 countries across Europe. It will include a cross border returns service that is designed to help overcome the reluctance amongst many international customers to buy from overseas websites due to concerns about returning unwanted items.
The Hermes International service will deliver a fully tracked solution that can be managed through a single point of integration. All transport requirements will be undertaken by Hermes Logistics’ own fleet throughout Europe ensuring a secure, single carrier experience. It will also off a range of final mile options including access to over 36,000 parcel shops and the company’s unique courier model.
A dedicated international team based in Hamburg will support the new service providing a single point of contact. In addition, Hermes expects to expand the service beyond its current focus on EU countries to comprise a total of 35 countries, including Russia by 2015.
Carole Woodhead, CEO at Hermes UK, said: “Many of our customers are actively pursuing a strategy of international growth and we need to be able to support them with the best possible solution in the marketplace. Hermes International offers a unique combination of scale and local presence which enables us to take into consideration the cultural difference within the region and provide a service that works at both an international and domestic level.”
Hanjo Schneider, Member of the Executive Board at the Otto Group with responsibility for services and CEO of Hermes Europe GmbH, said: “By creating the largest consumer parcel network in Europe, we are providing clients and customers alike with the best possible conditions to participate in the on-going boom in e-commerce.”
|Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.|
Skillweb is a privately owned, UK-based business that provides technology solutions designed to help organisations manage their mobile workforces and track the movement of their goods. The company has operated since 1999 managing deployments across the UK and Europe and is responsible for up to 100 million transactions each month and growing.
Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.
Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.
When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.