These special centres will be able to handle 25,000 parcels every day, which will mean customers experience a quicker and more efficient service from the company. In total, the business intends to build 15 new depots across the country.
Facilities built in Edinburgh, Cardiff and Exeter will be based on the company’s ‘super-depot’ concept. These buildings will encompass seven acres of land each and will have the capacity to handle 7,000 per hour.
Dwain McDonald, chief executive officer of DPD, said: “The state-of-the-art new depots we’ve been building in recent years have made a huge impact on the network in terms of extra capacity and greater efficiency.
“Our new super-depots will take this to another level. In effect they will be ‘mini hubs’ capable of handling 25,000 parcels a day. This scale of investment sends a strong message to businesses and online retailers that we are a confident and growing company that can deliver a first class service.”
DPD has invested in state of the art technology to improve its processes. For example, the depots based on the new concept will have automated sorting conveyors that will work up to four times more efficiently as older models.
The company has also developed a ‘predict service’ that notifies customers of their one hour delivery slot in advance and lets them track the delivery driver in real-time.
Investing in technology that improves customer service and efficiency is crucial for any business that wants to become competitive.
SmartTask POD enables companies to manage peak volumes, tracking and tracing incoming and outgoing deliveries.
Downloaded onto an incumbent worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – the mobile software can run alongside Skillweb’s Houndit technology or a carrier’s current system.
When consumers choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication to the recipient via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.
Posted by Amy Quayle