DPD-delivered parcels will now be able to be collected from Doddle stores located in railway stations and shopping centres. Under the agreement, the 34 parcel stores will join the soon-to-be launched DPD Pickup collect and return network, which aims to give shoppers an alternative to home delivery.
Dwain McDonald, Chief Executive of DPD, says that the decision to work with Doddle, a joint venture between Network Rail and Lloyd Dorfman with access to the UK rail network, will bring it closer to more customers and help achieve higher levels of service.
“We set out to give our customers a much better parcel shop experience and that’s exactly what Doddle does,” he explains. “Their shops look great, their staff are really helpful and they are in fantastic locations. One of our core objectives was to have shops located within five minutes of most people in London, and working with Doodle gives us some fantastic locations in the capital.”
Doddle Chief Executive, Tim Robinson commented: “Doddle stores are strategically located in and around major UK train stations, to make parcel collection and delivery something customers can do quickly and easily as part of their commute. Retailers are now more focussed than ever on giving their shoppers the best delivery experience possible. DPD’s home delivery service is held in very high regard by retailers, but by teaming up I think we can offer both retailers and parcel recipients an unbeatable proposition.”
Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.
Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.
Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.
When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.