DPD has rolled-out its Predict delivery service in the Czech Republic, offering customers in the country a one-hour time window for their parcel deliveries. The premium Predict service was originally launched in the UK in 2010, which has helped secure more than £178 million of new business according to the parcel carrier.
DPD already offers the service in a number of countries including Belgium, Germany and Slovakia, and is currently aiming to expand the Predict service to a total of 20 European countries. Predict is designed to increase convenience for customers receiving online purchases and other parcels, while reducing mileage and associated environmental impact by avoiding the need for re-delivery.
In addition to offering the one-hour time delivery slot, Predict also sends text or email notifications of imminent deliveries to recipients and allows them to change the delivery if the allocated time is inconvenient.
Daniel Mareš, Managing Director of DPD CZ commented: “The priority for most customers using shipping services is precise information about when an order will be delivered to them. DPD has satisfied this demand and shortened the delivery window from two hours to one.”
“The upgraded service not only shortens the delivery window, it is also a less wasteful approach to the environment. Couriers can plan their route effectively and, thanks to notification of the delivery time to customers, their first attempt at delivery is more successful, so the number of kilometres driven and carbon emissions produced are reduced.”
Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.
Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.
Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.
When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.