Once customers have paid online, their parcel will be shipped from one of the companies‘ ParcelShops, in order to make the consumer experience much easier.
As well as this, the European parcel company will also launch a new XS parcel service, to give end users more options regarding their delivery service.
Designed for very small parcels, the new option will allow customers to send packages up to 35cm long at a flat rate of €3.90 (£3.25).
This service will only be available through the company’s website, which DPD claims will help improve services at ParcelShops across Germany.
The firm will also look to improve its tracking service this year so that recipients can monitor the process of their package from start to finish. DPD believe that they can reduce their estimated delivery time window to one hour for 2014.
Boris Winkelman, the DPD Germany chief, said: “This new parcel tracking function in real time is ideal for all consignees who are looking forward to the arrival of their parcel and don’t want to miss the delivery driver.”
The competitive nature of the parcel delivery industry has led to many providers adapting their methods through the implementation of advanced solutions and price cuts.
Parcel delivery firms looking to increase recipient transparency regarding package delivery can utilise certain technologies that give the end user a view of their product at all stages of delivery.
Downloaded onto an incumbent worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – the mobile software can run alongside Skillweb’s Houndit technology or a carrier’s current system.
When consumers choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication to the recipient via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.
Posted by Amy Quayle