Doddle launches new service to address mailroom challenges

Doddle, the online shopping collection and returns service located in Network Rail train stations and major hubs, has launched a new solution designed to help organisations, property and facilities management companies to free up their mailrooms. The service is designed to overcome the challenges faced by organisations who allow employees to have their online shopping purchases delivered to work.


Doddle will now offer corporate deals to businesses to provide a collection point for all personal employee parcel deliveries. As Doddle can be used to collect items from any retailer it is said to be the only truly viable solution available, providing the only service that enables customers to combine multiple collections and returns at a time that suits them or coincides with an already planned journey.


In addition, Doddle shops can also be used to send parcels using a range of different carriers, enabling companies to benefit from a consolidated B2B rate for all their business tenants located in a single building.


Tim Robinson, CEO at Doddle, said: “The continuing phenomenal growth of online shopping is causing problems for many mailrooms around the UK just in terms of sheer volume, often preventing them from operating their core services.  There is no doubt an alternative is needed that will keep their online shopping employees happy whilst not tying up valuable resources. Doddle can offer an alternative that is of a similar calibre in terms of quality of service to ensure that employees do not feel short-changed. Businesses can also benefit from a range of corporate deals and may choose to pass on any savings to employees.”

 Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.

Skillweb is a privately owned, UK-based business that provides technology solutions designed to help organisations manage their mobile workforces and track the movement of their goods. The company has operated since 1999 managing deployments across the UK and Europe and is responsible for up to 100 million transactions each month and growing.

Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.


Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.


When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.



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