DHL Express agrees retail alliance to expand presence in Russia


DHL Express has signed a deal to expand its retail presence in Russia through convenience stores run by the Good News network. Under the exclusive partner agreement, Good News printing stores will now accept documents and packages up to 15kg for express delivery through the global DHL network.

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The outlets will provide customers with shipment preparation services and offer a retail access point to ship items without requiring courier pick-up or a visit to a DHL Express service point. The partnership has initially been launched in 11 Good News stores in the Moscow area, but it will be further expanded with new service points in Moscow airports.

 

According to Anna Klinskova, Head of Sales and Marketing at DHL Express Russia, the partnership was about getting closer to customers. “Now they have an additional opportunity to send their shipments directly from the business centre where they work. Expanding the DHL service points network is an obvious result of the growing demand from our customers, as well as our customer centric business approach.”

 Postal organisations and parcel companies are investing heavily in infrastructure, service offering and technology to take advantage of growth opportunities within the delivery marketplace. This is enabling them to improve the service they provide to customers and increase competitiveness.

Skillweb is a privately owned, UK-based business that provides technology solutions designed to help organisations manage their mobile workforces and track the movement of their goods. The company has operated since 1999 managing deployments across the UK and Europe and is responsible for up to 100 million transactions each month and growing.

Skillweb provides an effective means of tracking and tracing incoming and outgoing deliveries, as well as communicating useful delivery details to the recipient, via its SmartTask POD solution, helping carriers of all sizes to enhance their service offering.

 

Downloaded onto a worker’s smartphone, ruggedised or semi-ruggedised device – including the Motorola TC55 touch computer – this mobile software application can run as a standalone solution, alongside Skillweb’s Houndit technology or a carrier’s current system.

 

When recipients choose their delivery option during a purchase, the information sent to a carrier relating to the order can be used by the software to generate a communication via email or SMS stating an approximate delivery slot. This is based on how long it takes to get from a warehouse to the customer.

 

 

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