Monthly Archives: December 2013

Customer satisfaction with ecommerce waning, shoppers becoming more demanding?

Delivery firms should expect more demanding customers in the future, with research suggesting online shoppers have come to expect more. The ForeSee Experience Index: 2013 UK, which measures the performance of the UK's top 40 online retailers every Christmas, showed people are less satisfied with their ecommerce experience than in previous years. Indeed, for the […]

SIA releases business licensing fee cost information

The Security Industry Association (SIA) has released information relating to business licensing fee costs under the new system. Fees will be decided by the Home Office and HM Treasury, and will relate to the costs accrued by the SIA for delivering regulation. It is estimated by the body that fees will have two components, namely […]

Online retailers performs better than expected

Delivery firms will be thankful for the extra resources they have put in place this season, as the online retail sector has performed better than expected. The IMRG Capgemini e-Retail Sales Index revealed November was especially strong for the industry, with sales reaching an estimated £10.1 billion. This is the most the index has ever […]

UK ‘leads the way with online shopping’

Delivery companies will have to take steps to contend with increasing demand on home shores, as new research has highlighted that the UK is spending more on online shopping than any other major market. According to regulator Ofcom, Britons spent an average of almost £150 more on online shopping last year compared with the previous […]

Better delivery is moving Xmas peak

The Christmas peak is moving closer and closer to December 25th, thanks to improved delivery services. Rich media specialist Amplience explained to Internet Retailing that traffic numbers to its merchandising platform actually doubled on December 6th compared to Black Friday. Indeed, this date saw volumes rise 83 per cent on the previous weekend, indicating there […]

International sales outstrip domestic for SuperGroup: Is the future cross-border?

The focus seems to be on cross-border services at the moment and with SuperGroup enjoying greater international sales than domestic, delivery firms will no doubt be thinking about how they can adapt to the increasingly globalised landscape. Trading under Superdry, SuperGroup announced in its results for the first half of the financial year that its […]

International sales outstrip domestic

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Christmas peak 2013: Is it living up to expectations?

There has been a huge question mark over Christmas 2013 and whether or not it would deliver on the large volumes expected by couriers, carriers and retailers. With just less than two weeks to go until the big day itself, the industry will now have a pretty good idea whether or not it’s flown high […]