Monthly Archives: November 2013


SIA paper-based applications to end

The Security Industry Association (SIA) will put an end to paper-based license applications in January 2014. In the New Year the only way to apply for a new license will be to fill in an application online at the SIA website. Applicants will then have to take their identity papers and other documents to one […]


Are retailers or consumers the driving forces behind delivery?

The delivery landscape has changed drastically over the last few years, as e-commerce goes from strength-to-strength. Customers are seemingly becoming more demanding and are looking for the quickest, cheapest and most convenient delivery possible. What’s more, couriers and carriers are expected to continue the customer service experience begun by the retail chain, communicating with consumers […]


Are you putting enough focus on customer service?

Online shoppers in the UK expect the highest levels of customer service in Europe and not just up to the point when they pay for their shopping cart. All parts of the consumer experience are integral, from the second a person lands on a site to when their parcel is firmly in their hands. However, […]


Royal Mail Strike Threat

Strike action threat causes Royal Mail customers to defect

At a time when customers seek stability and service, the Royal Mail has been wracked by strike threats over its privatisation. Now the company has admitted that it could have a knock-on effect for its bottom line as consumers react to industrial action by turning to competitors. Despite posting a 150 per cent year-on-year rise […]


Could tech help when tendering for Commonwealth Games?

As the Glasgow 2014 Commonwealth Games opens up tendering, companies invited to bid for contracts should think how they can put themselves in the strongest position and if tech can help. Nineteen security suppliers have been asked to tender a bid for a range of Games-specific security contracts. Among these are eight members of the […]


Zero hours contracts are unfairly demonised according to CIPD

Zero hours contracts have been unfairly demonised, misunderstood and underestimated, according to new research from the Chartered Institute of Personnel and Development (CIPD). As new guidelines are published to prevent poor practice, the body has defended the working arrangement, rejecting calls for excessive restrictions on the approach to employment. The CIPD claims that many have positive […]


UK Mail Group to offer one hour delivery window

UK Mail Group has announced it will offer one hour delivery windows, text alerts & deliveries to parcel lockers or shops. Consumers increasingly demand flexible services, the ability to provide such options will be a distinguishing factor between firms in the future. Indeed, in a bid to attract customers, retailers are also looking for companies […]


Deloitte: Flexible delivery is key this Christmas

Flexible delivery will be key for success this Christmas, as customer expectations increase, according to Deloitte. Ian Geddes, UK head of retail at the company, said: “This year, the consumer will be challenging retailers’ ability to deliver a sofa at home in a specified time-slot; transfer a party dress to their local store for same […]


Creative advertising will drive delivery volumes

Delivery firms will certainly be grateful to retailers this Christmas, which are using creative advertising that is helping to bring more and more shoppers online. Couriers and carriers are seeing their volumes soar as marketers find new ways to grow an already robust area. eBay is the latest example of a company that is innovatively […]

Creative Advertising

Ofcom: Royal Mail must improve service

Ofcom has told the Royal Mail that it must improve important aspects of the service that it provides to customers. After missing key performance targets, the universal postal service was deemed to be moving closer to long-term financial sustainability but failing on some customer elements. Ofcom’s annual monitoring update looked at aspects of Royal Mail’s […]