Monthly Archives: September 2013

Shoppers more likely to buy at online stores that are upfront about delivery times

While many consumers will fill an online basket with goods only to later abandon it, they are less likely to do so if stores are upfront about shipping costs and delivery times, according to new research. The UPS Pulse of the Online Shopping customer experience study found that almost nine in ten online browsers have […]

Grocery shoppers ‘spend more online’

Customers spend more money when doing their weekly shop online than they would if they had visited the store, new research has shown. According to research from Ark UK, the average spend for online weekly shopping is £81, compared to £76 for those who venture in store. The survey polled 2,000 smartphone-enabled shoppers across shops […]

UK Mail reports significant parcels delivery growth

UK Mail Group has reported positive results in the first half of 2013, with this largely attributed to a significant jump in the company’s parcels business. The Birmingham-based private sector mail and parcels carrier announced that revenues are expected to see seven per cent year-on-year growth. This would mean group revenue will sit at about […]


Mobile websites ‘failing to deliver good experience’

Mobile websites are failing to deliver the right sort of experience for over half of UK customers, according to new research from Eptica. The study found that 52 per cent of consumers said more than half of the websites they visited on their mobile phones were not optimised for mobile devices. Another 16 per cent […]

BSIA Security Personnel Awards 2014 deadline approaches

The British Security Industry Association (BSIA) is encouraging its members to put forward their nominations for its Security Personnel Awards 2014, with the deadline fast approaching. The BSIA awards are held both regionally and nationally, and aim to celebrate security employees for any outstanding work they have done. Achievements are placed into five different categories: […]

E-retail to grow 50% by 2018

E-retail will grow by 50 per cent over the next five years, which will see value of the industry soar to £50 billion, new research predicts. Research from Verdict Retail found that this substantial growth over the next five years will be partly due to the enjoyment consumers gain from shopping online. Just four per […]

Speed really is key for consumers

When trying to turn browsers into customers, retailers have pondered many strategies, from special offers to fancy services. However, it seems most people really want is a bit of speed and this could extend all the way from initial purchase to delivery. Research from Experian recently found that businesses are losing around £2.3 billion each […]

John Lewis

SIA security

SIA to tackle vulnerable people and associated risk

The Security Industry Association (SIA) is working to improve the treatment of vulnerable people by door supervisors and raise the awareness of risks. In association with the Northumbria Police, training will be rolled-out nationally as part of mandatory SIA developed modules from November 1st 2013. The sessions will help guards identify vulnerable people, understand the […]

Proof of attendance systems preferred to fingerprint recognition

In the quest to adopt the latest technology, it is possible to go a step too far. The RMT union is now arguing just that, after London Underground cleaners were asked to use fingerprint recognition machines. Hundreds are workers are now protesting the clocking-in system, after 98 per cent of those who voted in a […]



E-retail returns to double-digit growth

After a period of slowed growth, expansion returned to double digit figures for the e-retail sector in August. The IMRG Capgemini e-Retail Sales Index showed online sales increased 18 per cent year-on-year last month. This is double the nine per cent annual growth noted in July. It is believed the return of activity to multichannel […]