Monthly Archives: August 2013

Online favoured medium for 20% of shoppers

With reports suggesting the Christmas peak season won’t be as fruitful as anticipated for delivery firms, the news that 20 per cent of Britons now predominantly shop online will be welcome. The E-commerce Index from Rakuten showed a fifth spend more online than they do in store, while 18 per cent consider their online/in-store shopping […]

Online shoppers

Improve worker performance through technology

The gap between humans and technology is narrowing, with more and more companies learning they can improve the performance of staff by equipping them with the right devices. Gartner’s ‘Hype Cycle for Emerging Technologies, 2013’ report showed how machines and humans can work together to improve services. Jackie Fenn, vice president and Gartner fellow, said: […]

xmas shop

Time to gear up for Christmas peak

As summer draws to a close, it’s time for the delivery sector to gear up for the Christmas peak period. Ensuring projections are correct, recruiting extra staff and having the delivery POD systems in place to support temporary workers will be integral. However, many couriers and carriers could be putting off their preparations amid fears […]

Hampshire Police show how to modernise using technology

Hampshire Police are showing the security sector at large how to use technology to modernise. One of the 22 forces signed up to the Digital Pathfinders programme, Hampshire has adopted initiatives such as mobile working, digital case files and body-worn video. Policing minister Damian Green praised Hampshire Police’s “effective and ambitious” schemes, which demonstrate how […]



E-commerce sales drops thanks to heat wave

E-commerce sales fell in July, but delivery firms should not worry – it was largely the result of the heat wave. The IMRG-KPMG eRetail Sales Index showed e-commerce sales dropped off for the first time in 13 years last month, declining by two per cent month-on-month, Internet Retailing reported. Year-on-year July sales were up just […]

B2B, B2C and C2C deliveries converging

The parcels market has seen a convergence of business-to-business (B2B), business-to-consumer (B2C) and consumer/small business-consigned parcels (C2C). As home shopping increases in popularity, firms have expanded their service offerings in a bid to tap into growth. Apex Insight’s UK Express Parcels: Market Insight Report 2013 showed while B2B, B2C and C2C have traditionally been seen […]

turns on pod before christmas peak

social media and emerging technologies

Brands using social media to respond to customers

Brands across the UK are using social media as their main way of responding to customers, it has been revealed. A study from eDigitialResearch showed around 80 per cent of consumers have recently contacted a business through social media platforms and heard back from the company within 12 hours. This is compared to the 37 […]

Door supervisor sentenced for working unlicensed

A door supervisor was sentenced this week (August 14th) for working without a Security Industry Authority (SIA) license. Matthew Corbett from Coventry was given a community service order, requiring him to undertake 100 hours of unpaid work as punishment for operating unlicensed. Coventry Magistrates Court also ordered Mr Corbett to pay costs of nearly £6,000. The […]


Metropolitan Police

Security sector ‘vital strategic partners’ in war on crime

The security sector is an important strategic partner in the police’s war on crime, according to one expert. Speaking at the BSIA Annual Lunch 2013, Steve Rodhouse, commander for gangs and organised crime at the Metropolitan Police, said the industry contributes directly to the efforts of the police in combating criminality. What’s more, it seems […]