Monthly Archives: June 2013

Technological advances support smartphone shopping

Improvements in smartphone technology and Wi-Fi access is helping to support a growing number of people choosing to shop via their mobile device. Research from Shoppercentric revealed people are increasingly using their smartphones to research and buy items when they are out and about. Two-thirds of those shopping from smartphones are doing so from home, […]

Ex-armed forces personnel are ideal manned guards

Manned guard operators will know training staff to the high standards both they and their clients expect can be difficult, especially when the employee in question has little experience. Consequently, it is perhaps no surprise that a recent survey showed ex-armed forces personnel make ideal security guards. The British Security Industry Association (BSIA) found 88.2 […]

UK’s top mobile retail sites announced

A list of the most visited UK mobile retail sites has provided some surprising insights into how Brits are shopping on their phones. The IMRG-Experian Hitwise Mobile Hot Shops List found that Amazon UK topped the list, with the combined hits of Amazon UK and (3rd) accounting for ten per cent of all mobile […]

Excess packing harms customer experiences and delivery efficiency

Excess parcel packaging harms the customer experience, delivery efficiency and the environment, according to new research. A study by Hermes revealed 67 per cent of 2,000 consumers had received a parcel that had packaging they considered to be wasteful and excessive. As a result of this, a third of respondents said it would make them […]

TNT Post plans to expand end-to-end deliveries

TNT Post UK has created around 500 new jobs after expanding its end-to-end delivery service across south-west London. The move means that the company, owned by the Dutch firm PostNL, has created 1,000 jobs in London since April 2012, when it first rolled out end-to-end mail delivery. “With a 98.5 per cent first attempt delivery […]

Are you making the most of your data?

To ensure customers are getting the service they want, businesses must look to their data. One of the most useful tools available, data is filled with information about who is and isn’t engaging with a company, how services are being used, to what extent, when and on what. Former Tesco chief executive Terry Leahy acknowledged […]

Lack of mobile optimisation is wasted opportunity

With mobile transactions increasing across the UK, businesses that fail to properly optimise their site for mobile are wasting an opportunity. A new report from Juniper Research shows that by 2017 the value of transactions conducted via mobile handsets and tablets will exceed $3.2 trillion (£2.1 trillion). This is up from $1.5 trillion this year. […]

Significant online sales rise recorded in May

A significant increase in online sales was recorded in May, spelling good news for parcel volumes. The IMRG Capgemini eRetail Sales Index reported a massive 16 per cent increase in online purchases last month, while overall sales also posted healthy figures. It was mobile commerce that turned in the weakest rise, growing by 148 per […]

Greater adoption of cloud will increase BYOD

While businesses have yet to truly embrace the cloud, the future will see more and more companies making the switch. Gartner estimates that there are currently just 50 million enterprise users of cloud office systems worldwide (excluding China and India). However, the first half of 2015 will see a shift in practices and by 2017 […]

‘Integration not reform’ could solve care crisis

The UK care sector is arguably still in crisis, with service providers forced to deliver more for less. However, one expert believes improved integration, not widespread reform, is the key. Former health secretary Stephen Dorrell told delegates at Health+Care 2013 that improving links between different care branches will create a better NHS, Care Industry News […]