Monthly Archives: November 2012


A greater sense of community could help support care sector

The care sector is under pressure, with demand increasingly outstripping supply. However, a greater sense of community could help to support services in the UK. Age UK and Dame Helen Mirren are among those calling for people to get together and take responsibility for older adults. Some 3.5 million people over the age of 65 […]


Delivery convenience sways Internet shoppers

Four in ten consumers are now significantly influenced by the availability of a broad range of delivery options, according to Hermes’ 2012 Parcel Deliveries Usage and Attitude Survey. The research found that shoppers were influenced by such as to home, safe place, neighbour, ParcelShop, store or place of work when choosing a retailer online.   Carole Woodhead, chief executive […]


BSIA: PCCs must work with private security sector going forward

Building a strong relationship with the private security sector will be integral in enabling newly-elected police and crime commissioners (PCCs) to deliver on their promises. This is the opinion of the British Security Industry Association’s (BSIA) dedicated Police and Public Services Section, as the UK takes to the polling booths today (November 15th) to vote […]


Delivery convenience sways Internet shoppers

Four in ten consumers are now significantly influenced by the availability of a broad range of delivery options, according to Hermes’ 2012 Parcel Deliveries Usage and Attitude Survey. The research found that shoppers were influenced by such as to home, safe place, neighbour, ParcelShop, store or place of work when choosing a retailer online.   […]


Customers embracing multi channel platforms – are you?

With customers increasingly using multiple channels to shop, retailers and couriers should think about jumping on the technological band wagon. According to the latest report from Verdict and SAS UK, ‘How Britain Will Shop for Christmas’, online sales will account for 10.6 per cent of total retail spend for 2012, while 89.4 per cent will […]


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Social Media – the scourge of the home delivery business

In the latest issue of Fulfilment & e.logistics, Yodel Chief Executive Jonathan Smith commented: “How many people rush to their Facebook account to report a successful delivery?” Twitter and the social media web sites have emerged in the last couple of years as a constant scourge of the home delivery business. The problem, of course, is that these sites overwhelmingly […]


Social Media and Emerging Technologies – Enhancing Customer Experience

As reported in Post&Parcel Online, 30th October 2012 http://postandparcel.info/51620/in-depth/social-media-and-emerging-technologies-enhancing-customer-experience/ Paul Ridden, managing director of UK-based parcel tracking and mobile workforce technology firm Skillweb, discusses the growing consumer power in social media. The advance in mobile computing in recent years has had a considerable impact on the home delivery sector in terms of first time delivery, […]


Customers embracing multi channel platforms – are you?

With customers increasingly using multiple channels to shop, retailers and couriers should think about jumping on the technological band wagon. According to the latest report from Verdict and SAS UK, ‘How Britain Will Shop for Christmas’, online sales will account for 10.6 per cent of total retail spend for 2012, while 89.4 per cent will […]


Social Media – the scourge of the home delivery business

In the latest issue of Fulfilment & e.logistics, Yodel Chief Executive Jonathan Smith commented: “How many people rush to their Facebook account to report a successful delivery?” Twitter and the social media web sites have emerged in the last couple of years as a constant scourge of the home delivery business. The problem, of course, […]


Are cardrops the next big thing in the delivery world?

With new-start Belgium-based company Cardrops offering parcel delivery to unattended cars, couriers in the UK have to wonder whether the service will become the next big thing in the delivery world. Using the latest in smart vehicle technology, the firm is able offer this alternative delivery point for consumers, ensuring that they never need to miss the […]